NEW 'How do you think the collaboration is going?' "Fine, although I Industry Email List do think that your customer service sometimes responds a bit slowly." "Yes, they are very busy with X and X. Normally they are much faster." YES 'How do you think the collaboration is Industry Email List going?' "Fine, although I do think that your customer service sometimes responds a bit slowly." 'How annoying, I'll make a note of that. What kind of questions do you run into? How is the contact with Industry Email List other departments? Of course you have a heart for the business and you want to respond to what the customer says.
I get it. If you go on the defensive, the customer will Industry Email List feel less free to talk. You don't want that, because you want an open conversation. While Industry Email List writing the customer case, you still have plenty of time to consider which parts of the conversation you will and Industry Email List will not use. Now your job is to listen. 8. Ask on I often walked on eggshells during a customer interview when I thought a customer didn't want to talk about something. Or if a subject seemed to be sensitive.
Those were assumptions I made. That's why I've taught Industry Email List myself that if I don't get an answer, first summarize to make sure what I've heard is correct and then ask the question in a different way. You can do that a few times. And if you still don't get an answer, then Industry Email List being direct is the only way. 'I keep asking questions about this, because I'm Industry Email List looking for…' or 'I notice that the subject is sensitive. Can you explain to me why?' 9. Watch the environment for personal details Writing a customer case is about more than what the customer says.